Shipping Policy

At River Willow Boutique, we want your order to arrive as smoothly and efficiently as possible. Below you’ll find important information about our shipping process, delivery times, tracking, and shipping destinations.

Where We Ship

We currently ship to Australia only.

From big cities to small towns, we deliver directly to your doorstep. All orders are shipped from our central warehouse in Asia.

Shipping Costs

We offer FREE SHIPPING on all orders

Order Cut-Off Time

Our daily order cut-off time is: 6:00 PM (AEST)

Orders placed after the cut-off time may begin processing on the next business day.

Processing Time

Orders are typically processed within 1–3 BUSINESS DAYS.

Processing begins once your order has been successfully placed and payment has been confirmed. Orders placed on weekends or public holidays will normally begin processing on the next business day.

Estimated Delivery Time

After your order has been processed and shipped, delivery typically takes approximately 6–10 BUSINESS DAYS.

Please note that processing time and delivery time are separate.

Delivery estimates may occasionally be affected by carrier delays, customs procedures, public holidays, weather conditions, or other circumstances outside our reasonable control.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can also track your order here:

[TRACK YOUR ORDER LINK]

Tracking information may take some time to update after your package has been handed over to the carrier.

If your order has not arrived within the expected delivery window or your tracking information has not updated for an extended period, please contact our customer service team.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at info@riverwillowboutique.com.

We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

Questions About Your Shipment?

If you have any questions about your order or delivery, please contact us:

Email: info@riverwillowboutique.com
Or use the contact form on our Contact Page.

Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (AEST)
Saturday and Sunday: Closed

When contacting us about an existing order, please include your order number so we can assist you more quickly.

We’re committed to making your shopping experience with River Willow Boutique as smooth and worry-free as possible—from the moment you place your order until it arrives at your doorstep.

Simple and reliable shipping is part of the experience you can expect from us.