FAQ

Sizing & Products

How do I choose the right shoe size?

Please refer to the size guide provided on the relevant product page.

If you are between sizes or unsure which size to choose, please contact our customer service team before ordering.

Are your sizes true to size?

Sizing may vary slightly between different styles. We recommend checking the specific size information provided on each product page before placing your order.

Orders

How do I know if my order was placed successfully?

Once your order has been completed, you should receive an order confirmation by email. If you do not see it, please check your spam or junk folder and make sure the email address entered during checkout was correct.

Can I change or cancel my order?

Order changes or cancellations may be possible shortly after purchase, depending on the status of your order.

If you need to make a change, please contact us as soon as possible at info@riverwillowboutique.com. Once an order has entered processing or has already been shipped, changes or cancellations can no longer be guaranteed.

Shipping & Delivery

Where do you ship?

We currently ship to Australia and New Zealand only.

How much does shipping cost?

We offer FREE SHIPPING on all orders

How can I track my order?

Once your order has been shipped, you will receive an email containing your tracking information.

You can also track your order on the Track your Order page.

Tracking information may take some time to update after your package has been handed over to the carrier.

What if my order is delayed?

Occasional delays may occur due to carrier issues, customs procedures, public holidays, weather conditions, or other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery window, please contact us at info@riverwillowboutique.com and include your order number.

Returns & Refunds

What is your return period?

You have 30 DAYS from the date your order is delivered to request a return.

How do I start a return?

Please contact us at info@riverwillowboutique.com and include your order number, the item you wish to return, and the reason for the return.

Please do not send items back before receiving return instructions from us.

What if my shoes arrive damaged or incorrect?

Please contact us as soon as possible at info@riverwillowboutique.com

Include your order number, a description of the issue, and clear photos where applicable. We will review the issue and provide an appropriate solution.