Privacy Policy

Last updated: September 9, 2026

This Privacy Policy explains how River Willow Boutique (“we”, “us”, or “our”) collects, uses, stores, and shares your personal information when you visit https://www.riverwillowboutique.com (the “Site”), place an order, use our services, or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to any customer, website visitor, or other individual whose personal information we process.

By using our Services, you acknowledge that your personal information may be collected and processed as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, technologies, or Services.

When changes are made, we will update the “Last updated” date at the top of this page and take any other steps required by applicable law.

How We Collect Personal Information

The personal information we collect depends on how you interact with our Site and Services.

We may collect information directly from you, automatically when you use our Site, and from third-party service providers and partners.

Information You Provide Directly to Us

Information you provide may include contact information such as your name, email address, telephone number, and address; order information such as your billing address, shipping address, purchased products, payment confirmation, email address, and telephone number; account information where applicable; and customer service information you choose to provide when contacting us regarding an order, return, refund, product, or other inquiry.

You may choose not to provide certain information, but this may prevent us from providing particular Services or processing your order.

Information We Collect Automatically

We may automatically collect certain information about your interaction with our Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”).

Usage Data may include information about how you access and use our Site, including device information, browser information, network connection information, IP address, and other information regarding your interaction with our Services.

Information We Receive from Third Parties

We may receive personal information from third parties that help us operate our business. These may include companies that support our Site and Services, such as Shopify

We may also work with third-party payment processors that collect and process payment-related information on our behalf. This may include information such as your billing address, payment confirmation, and credit or debit card details. These providers use your information to process payments, complete transactions, and help us fulfill our contractual obligations to you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using technologies such as pixels, web beacons, software development kits, third-party libraries, and Cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide and manage our Services and fulfill our contractual obligations to you. This may include processing payments, fulfilling and shipping orders, sending order-related notifications, managing returns or exchanges, maintaining your customer account, and providing other features connected to your purchase.

Where applicable, we may also use services provided by Shopify to support and improve your shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use your personal information for marketing and promotional purposes. This may include sending promotional communications by email, text message, or other channels, and showing you advertisements for products or services that may be relevant to you.

We may also use certain information to personalize our Site, improve marketing performance, and better understand how customers interact with our advertisements.

Security and Fraud Prevention

We may use your personal information to detect, prevent, investigate, and respond to suspected fraudulent, illegal, unauthorized, or malicious activity.

If you create an account with us, you are responsible for keeping your login details secure. We recommend that you do not share your password or other account credentials with anyone. If you believe your account has been accessed without authorization, please contact us as soon as possible.

Customer Communication and Service Improvement

We use your personal information to communicate with you, respond to questions, provide customer support, resolve issues, and improve our Services.

We may also use information about your interactions with our store to better understand customer needs, improve our website and customer experience, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies used in connection with Shopify, please see https://www.shopify.com/nl/legal/cookies.

We use Cookies to operate and improve our Site and Services, remember your preferences, analyze how visitors interact with our Services, and help us optimize the overall shopping experience. We may also allow selected third-party service providers to use Cookies on our Site to support analytics, marketing, and more relevant advertising.

Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser settings. Please note that blocking certain Cookies may affect your experience and may cause some features of our Site or Services to function incorrectly or become unavailable.

How We Share Personal Information

We may share personal information where reasonably necessary to operate our business and provide our Services.

This may include sharing information with ecommerce platform providers, payment processors, fulfillment partners, warehouses, shipping and logistics providers, IT and hosting providers, customer service providers, analytics providers, email and marketing providers, advertising partners, fraud prevention and security providers, professional advisers, and government authorities or regulators where legally required.

We may also share information in connection with a merger, acquisition, sale, restructuring, financing, bankruptcy, or similar business transaction.

We do not disclose personal information except where necessary for legitimate business purposes, contractual performance, consent-based activities, or legal obligations.

Third-Party Websites and Links

Our Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites.

If you visit a third-party website, we recommend reviewing its privacy policy before providing personal information.

Children's Privacy

Our Services are not intended for children under 16 YEARS, and we do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the details set out below to request that it be deleted.

Where required, we will take reasonable steps to delete such information.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on the duration of our relationship with you, whether you maintain an account, legal and accounting requirements, tax obligations, fraud prevention requirements, dispute resolution, and enforcement of contractual rights.

When personal information is no longer required, we may securely delete or anonymize it.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion in certain circumstances, receive a portable copy of certain information, restrict or object to certain processing activities, withdraw consent where processing is based on consent, opt out of marketing communications, and appeal certain decisions where provided by applicable law.

These rights may be subject to limitations or exceptions under applicable law.

To exercise a privacy right, please contact us using the information provided below. We may request information necessary to verify your identity before processing your request.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details provided below.

If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local privacy or data protection authority.

International Data Transfers

Because we work with international service providers, fulfillment partners, or technology providers, your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where applicable law requires safeguards for international transfers, we will use recognized legal mechanisms, contractual protections, or other appropriate safeguards.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, please contact us:

Store Name: River Willow Boutique
A trading name of Compa-Ecom
Company registration number: 99912279
Business Address: De Gijster 92, 4921NK, Made, NL

Email: info@riverwillowboutique.com
Or use the contact form on our Contact Page.

Customer Service Hours:
Monday – Friday: 9:00 AM To 6:00 PM (AEST)
Saturday and Sunday: CLOSED