Return & Refund Policy

At River Willow Boutique, we want you to feel confident about your purchase. If something isn’t quite right, eligible items may be returned in accordance with the conditions below.

Return Period

You have 30 DAYS from the date your order is delivered to request a return.

Return Conditions

To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition. Original tags and packaging should remain intact where applicable, and proof of purchase or your order number must be provided.

To start a return, please contact us at info@riverwillowboutique.com and include your order number, the item you wish to return, and the reason for the return.

Please do not send items back before receiving return instructions from our customer service team. Returns sent without prior approval may not be accepted.

Return Address

The correct return instructions and return address will be provided once your return request has been approved.

Return Shipping

For returns due to a change of mind, incorrect size selection, or another reason not caused by an error on our part, the customer is responsible for the return shipping costs.

Where applicable, the customer may also be responsible for customs duties, taxes, handling fees, and completing any required customs documentation.

We strongly recommend using a tracked shipping method.

River Willow Boutique cannot be held responsible for return shipments that are lost, delayed, rejected, or returned because of incorrect customs information, unpaid fees, or an unsuitable shipping method.

Order Cancellations

Orders may be cancelled within 15 MINUTES after purchase.

After this period, your order may already have entered processing or fulfillment and cancellation can no longer be guaranteed.

If your order has already been shipped, you may request a return after delivery in accordance with this policy.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are normally processed within 10 BUSINESS DAYS.

Refunds are issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional time to process and display the refund after it has been issued by us.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at info@riverwillowboutique.com

Please include your order number, a description of the issue, and clear photos or videos where applicable.

Once we have reviewed the issue, we will provide an appropriate solution in accordance with this policy and applicable consumer law.

Non-Returnable Items

Certain items may not be eligible for return, including products that have been worn, washed, damaged, altered, or returned without their original tags or packaging where reasonably required.

Personalized products, gift cards, hygiene-sensitive items with a broken hygiene seal, and final sale items may also be excluded from returns where permitted by applicable law.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Questions?

If you have any questions about returns or refunds, please contact us:

Email: info@riverwillowboutique.com
Or use the contact form on our Contact Page.

Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (AEST)
Saturday and Sunday: Closed

When contacting us, please include your order number so we can assist you more quickly.

We want every experience with River Willow Boutique to feel simple and dependable, even when something needs to be returned.